Questions? We've got answers.

Flu, COVID-19, pneumonia (for eligible adults), shingles (Shingrix is publicly funded for adults 65–70), and several routine adult vaccines. Travel vaccines and a few specialty vaccines are typically paid out-of-pocket — we'll always tell you the cost upfront.

Walk-ins are welcome, but booking online means no wait. For flu season and back-to-school weeks especially, we strongly recommend booking.

Yes — for most adult vaccines, co-administration is safe and well-studied. Just tell us at booking and we'll plan the appointment accordingly.

We can administer most routine vaccines to children 2 years and older. For children under 2, we'll point you to the right setting — your family doctor or your local public health unit.

Yes — typhoid, Hepatitis A/B, Japanese encephalitis, rabies pre-exposure, and more. Book a travel consultation at least 4–6 weeks before your trip so your immunity has time to build.

Yes. We can still administer most vaccines and we'll quote you the cost beforehand. Bring any prior immunization records if you have them.

It's a private 20–30 minute sit-down with your pharmacist to go through every medication you take — prescription, over-the-counter, supplements, and herbals. We look for interactions, duplications, missed doses, and ways to make your routine simpler.

Yes — the Ontario Ministry of Health pays for it if you take three or more chronic medications and have a valid OHIP card. There's no cost to you and no need to bring anything but your meds and your card.

No. You can book directly with us. After the review, with your permission, we'll send a summary to your family doctor so everyone's on the same page.

All your medications in their original bottles, including anything you buy off the shelf (Tylenol, melatonin, vitamins, etc.). If you can't bring the bottles, a recent printed list from your previous pharmacy works.

Yes — MedsCheck for Diabetes, MedsCheck at Home (for patients who can't travel), and MedsCheck for residents of long-term care. Ask us which one fits your situation.

Most patients are eligible for one annual MedsCheck plus a follow-up if something significant changes — a new prescription, a hospital stay, or a new diagnosis.

Under Ontario's expanded pharmacist scope (O. Reg. 256/24), pharmacists can assess and, if appropriate, prescribe for all 19 authorized minor ailments: acne (mild), allergic rhinitis (hayfever), aphthous ulcers (canker sores), candidal stomatitis (oral thrush), conjunctivitis (pink eye — bacterial, allergic, or viral), dermatitis (eczema, allergic, or contact), diaper dermatitis, dysmenorrhea (menstrual cramps), GERD (acid reflux), hemorrhoids, herpes labialis (cold sores), impetigo, insect bites and urticaria (hives), tick bites (Lyme disease post-exposure prophylaxis), musculoskeletal sprains and strains, nausea and vomiting of pregnancy, pinworms and threadworms, uncomplicated urinary tract infections, and vulvovaginal candidiasis (yeast infections). If we assess and decide a prescription isn't the right call, we'll tell you and point you to the right care.

No — and that's by design. Ontario regulations require a pharmacist to conduct a full assessment before prescribing. The pharmacist may determine that your condition is more complex than a minor ailment, that a physician or specialist is the right next step, or that an over-the-counter recommendation is actually better suited to your situation. Some patient circumstances — certain stages of pregnancy, pediatric patients, or conditions complicated by other health issues — may also fall outside pharmacist prescribing scope. If that's the case, we'll tell you exactly why and where to go next. We will never leave you without a clear plan.

For OHIP-insured Ontario residents, yes — the pharmacist assessment is covered at no cost to you. You'll only pay for any medication prescribed, and many are inexpensive or also covered under your drug benefits plan. Residents of long-term care homes are not eligible for the funded service fee. If you do not have a valid OHIP card, we will quote you the assessment fee upfront before we begin.

We strongly recommend it. A minor ailment assessment is a 15–20 minute private conversation — booking guarantees you a slot and avoids a wait.

We'll still see you and either help you with what's appropriate at our scope, or refer you to a family doctor, walk-in clinic, or emergency department depending on urgency. We never want you to leave without a clear next step.

Yes — and this is a regulatory requirement, not just a courtesy. Under Ontario pharmacy regulations, pharmacists are required to notify your primary care provider of any minor ailment prescription within a reasonable time. This is done within your circle of care under Ontario's Personal Health Information Protection Act (PHIPA) and does not require your separate consent. If you do not have a primary care provider, we keep the record in your pharmacy file. You may instruct us not to share under your PHIPA rights, but be aware that this conflicts with our professional obligation under the pharmacy regulation — we will explain your options if this situation arises.

Your OHIP card, a list of medications you're currently taking (or just the bottles), and any details about your symptoms — when they started, what makes them better or worse.

Compounding is when a pharmacist creates a medication from individual ingredients — a custom dose, an alternate form (cream, gel, troche, liquid), or a formulation that removes an allergen (lactose-free, gluten-free, dye-free). It's prepared from scratch, not pulled from a stocked bottle.

Yes — compounded medications require a prescription from a licensed prescriber (doctor, nurse practitioner, dentist, or veterinarian). Bring it in or have your prescriber send it to us and we'll take it from there.

Turnaround depends on the preparation and ingredient availability. We'll give you a firm pickup time when we accept the prescription. Call us with the specifics and we'll let you know.

Many private drug plans cover compounded medications, though some require pre-authorization. We provide detailed receipts with ingredient breakdowns that most plans accept. OHIP does not typically cover compounding fees.

Yes — bring your vet's prescription in and we'll help you sort out the details. Vet-specific prescription services from our pharmacy are coming soon as a dedicated offering.

Yes — free prescription delivery for patients in Cornell and surrounding Markham neighbourhoods. There's no minimum order and no membership fee. Call us if you're outside our usual zone — we'll see what we can do.

Call us and we'll arrange delivery for the earliest time we can manage — usually same-day or next-day depending on the queue and the route. We'll confirm the timing on the phone when you set it up, and we'll text or call when the driver leaves.

Yes — our delivery service is for prescriptions only, not for over-the-counter products or front-shop items. If you need a specific OTC item alongside your prescription, mention it when we arrange the delivery and we'll see if we can include it.

A weekly tray where each dose is pre-sorted by day and time. Open Monday morning, take what's in the morning compartment, done. Especially helpful if you take multiple meds at multiple times or if a caregiver is helping manage your routine.

Blister packing is free for our patients. The medications themselves are billed the same way — your insurance or out-of-pocket cost is identical to picking up bottles.

Yes — we'll align all your prescriptions to the same monthly refill date, so you get one delivery (or one trip in) instead of staggered ones. This is sometimes called "med sync" or "appointment-based model."

Call us. For urgent same-day needs we can usually have a driver out within a few hours, or you can pick up in-store and skip the wait.

Our in-house balm — formulated for dry skin, minor irritation, and lip care. Made with organic shea, calendula, beeswax, and vitamin E. Free of parabens, sulfates, synthetic fragrance, and petroleum. 15% off this month in-store.

We curate carefully — we don't stock every line on the market, only ones we'd use ourselves. Ask us when you visit and we'll show you what we have for your skin type or concern.

Yes. Every supplement on our shelf has been reviewed for ingredient quality, manufacturer reputation, and interaction profile. If you're on prescription medications, talk to us before adding a new supplement — some combinations don't play well.

If we don't stock something you want, ask. We can often bring it in within a few days if it's available from our wholesalers.

Yes — we carry fragrance-free, dye-free, and gluten-free options across categories. Tell us what you're avoiding and we'll point you to options that work.

Unopened products can be returned within 30 days with a receipt. Health regulations prevent us from accepting returns on opened cosmetics or supplements — so for first-time tries, ask us about samples or smaller sizes.

Three options — easiest is to bring us your prescription bottle (the label has everything we need). Or call us and tell us the name of your current pharmacy. Or fill in our online form. We handle the entire transfer with your previous pharmacy — you don't need to call them.

Nothing. Some chains charge a transfer fee. We don't. Bring your bottle, give us the name, done.

Yes. Your drug plan follows you, not the pharmacy. We'll process your benefits the same way your previous pharmacy did. Most plans we can submit directly so you only pay your copay (if any).

Usually 1–2 hours during business hours. If you need the medication today, we can often have the transfer completed by the time you're ready to pick up.

If the prescription is expired or has no refills left, we'll still transfer the file and contact your prescriber to get a new one authorized. We do this all the time.

Yes — almost every prescription is filled same-day. If we have to special-order something, we'll tell you upfront and give you a firm pickup time.

Yes, prescriptions written by a licensed prescriber anywhere in Canada are valid in Ontario. Some controlled substances have additional rules — we'll walk you through anything specific.

For medical-grade compression (typically 20–30 mmHg and up), yes — a prescription is needed for both fitting accuracy and insurance reimbursement. We can also stock lighter compression (8–15 mmHg, 15–20 mmHg) for general use without a prescription.

Compression that's too tight or the wrong length doesn't work — and can be uncomfortable enough that you'll stop wearing it. A proper fitting measures ankle and calf circumference and matches you to the right size, length, and style.

Many private drug and extended health plans cover compression stockings, often once or twice per year per limb. We'll provide the documentation your plan needs and check coverage in advance if you give us your insurance details.

We're a Sigvaris partner — a Swiss compression-wear maker that's been in the medical compression business since 1864. We have their full catalogue available across compression strengths, models, and fabrics, and we can order anything we don't have in stock. At the fitting we'll recommend based on your activity level, skin sensitivity, and what your insurance covers.

About 20 minutes. Best done in the morning before any swelling has set in — that's when measurements are most accurate.

Properly cared for, medical-grade compression stockings last 4–6 months of daily wear before they lose enough elasticity to be replaced. Most plans cover replacement on that cycle.

Hand wash or gentle machine wash in cold water, air dry. No fabric softener (it breaks down the elastic). We'll send you home with a printed care card.

It's a free, OHIP-covered diabetes-specific medication and self-management review. We go through your meds, your meter readings, your lifestyle, and your goals — and we send a summary to your family doctor or endocrinologist. Roughly 30 minutes, by appointment.

If you're on the Ontario Drug Benefit (ODB), test strips are covered with limits based on your medication regimen. Private plans usually cover strips too. Sensors for continuous glucose monitors (Dexcom, Freestyle Libre) may be covered depending on your plan and clinical criteria — ask us and we'll check.

All the major meters (Accu-Chek, Contour, OneTouch, Freestyle) and CGM systems (Freestyle Libre, Dexcom G6/G7). We can match strips to your existing meter or recommend a new one if your current setup isn't working for you.

Yes — we stock all the common insulins, can advise on pen versus vial, storage, and travel. For complex insulin regimens we'll coordinate closely with your prescriber and offer a longer MedsCheck.

Book a 30-minute diabetes consult. We'll go through what each medication is doing, how to use your meter, when to test, what your numbers should look like, and what to do when they're off. Bring your family member or caregiver if it helps.

We don't run A1C testing in-store. Your doctor's office or LifeLabs is the right place for that. We do help you understand your A1C results and what they mean for your medication plan.